Case Study Examples
IT Effectiveness
IT Assessment and alternate sourcing consideration
- Industry: Regional Automobile Distributor
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Geography: USA
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Objectives: Identify improvement opportunities for IT consistent with owner’s family standards for quality andprivacy. Prepare senior IT and business managementfor possible decision to outsource IT infrastructure.
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Challenges: Escalating costs; difficulty defining andachieving service levels to the business that were consistent with evolving requirements of the business (i.e. dealers and various client lines of business); lack of agreement among IT leadership about strategy and direction (i.e. current issues and whether to outsource or not);
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Approach: Collect and allocate data according to standard model. Conduct executive workshop to identify problem areas, resource imbalances, improvement opportunities. Identify potential outsourcing scope.
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Results: Final deliverable including workshop results and supporting backup data. Data used by outsourcing vendor team to establish baseline for deal negotiations.
Transition planning for new IT operating model
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Industry: Insurance
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Geography: USA
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Objectives: Regional full-scope property andcasualty insurance provider undertaking new servicedelivery relationship
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Challenges: Understand current IT delivery issuesin anticipation of improving internal capabilities; identifyrequired retained roles and staffing levels; prepare fornew service delivery model
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Approach: Performed FTE data collection and allocationin preparation for executive workshop; determined retainedand in-scope roles and activities; used workshop to identify improvement opportunities
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Results: Identified roles and staffing levels for neworganizational model; determined areas where performance improvement was required to improve service delivery performance under new delivery model
IT Value
Determine agreed-to potential outsourcing scope
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Industry: Major International Grocery Chain
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Geography: USA
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Objectives: Improve IT service delivery and reduce costs to improve client profitability and competitive position in their US markets
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Challenges: Desire by new client IT leadership to repeat their vendor-driven IT improvement experience at prior company
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Approach: Collected operational metrics to establish baseline; facilitated joint consultant-client workshop using IT model to identify best areas for potential outsourcing
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Results: Identified preliminary scope for subseqent outsourcing negotiation; model-based, non-confrontational approache helped establish project tone; operational metrics helped avoid later confusion as project unfolded
